Refund and Returns Policy

Last Updated: October 29, 2025

At CHIRANJEEVI GROUP PRIVATE LIMITED, we stand behind the quality of our electronic products. If you’re not completely satisfied with your purchase, we’re here to help.

1. General Return Policy

You have 7 calendar days from the date of delivery to request a return for most electronic items purchased from our website.

To be eligible for a return, your item must be:

Unused and uninstalled
In its original condition
In original packaging with all accessories, manuals, and warranty cards

Different products may have different return eligibility criteria. Please check the product page for category-specific details.

2. Return Eligibility

To be eligible for a return, please make sure that:

The item was purchased within the last 7 days
The item is unused and not installed
The item is in original packaging
You have the receipt or order confirmation
The serial number (if applicable) is intact and untampered

3. Category-Specific Return Windows

Product Category	Return Window	Condition Requirements
LED Bulbs & Lighting	7 days	Unused or defective only
Fans & Electrical Appliances	7 days	Unused or defective only
Electrical Accessories	7 days	Unopened or defective
Smart Devices	7 days	Unopened or defective

Installed products are only eligible for return in case of manufacturing defects.

4. Return Process

Initiate Return – Log in to your account and request a return from “My Orders”.
Verification – Upload images/videos if requested.
Package Item – Pack securely with original packaging and accessories.
Pickup / Shipping – Our team will arrange pickup or provide return instructions.
Inspection & Refund – Refund processed after quality check.

5. Return Shipping Options

Free Return Pickup – For damaged, defective, or wrong items
Customer-Paid Return – For change of mind or incorrect order
Pickup Service – Available for large items (fans, fixtures)

6. Refund Information

Once your return is received and inspected, your refund will be credited to the original payment method.

Payment Method	Processing Time
Credit / Debit Card	5–7 business days
UPI / Net Banking	3–5 business days
Wallets	3–5 business days
Bank Transfer	7–10 business days
Store Credit	Immediate

Note: Original shipping charges are non-refundable unless the return is due to our error.

7. Partial Refunds

Partial refunds may be issued if:

Packaging is damaged
Accessories are missing
Product shows signs of use

Restocking or repackaging fees may apply.

8. Exceptions & Special Cases

Non-Returnable Items

Installed or used electronic products
Items damaged due to power surge, voltage fluctuation, water, fire, or mishandling
Clearance or final sale items
Accessories after opening
Custom or special-order items
Products with tampered or missing serial numbers

Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 48 hours of delivery
Provide photos or video proof

We may offer:

Replacement of the same product
Store credit
Full refund to original payment method

International Returns

For international orders:

Return shipping cost is borne by the customer
Customs duties and taxes are non-refundable
Contact support before returning any item

9. Important Notice

Returns not meeting policy conditions may be rejected and shipped back at the customer’s expense.

10. Replacement & Exchange Policy

We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days

11. Frequently Asked Questions (FAQs)

How do I check return status?

Go to My Orders → View Return Status

Gift returns?

Require order number and buyer email. Refunds issued as store credit.

Can I exchange?

No direct exchanges. Please return and reorder.

What if my return is rejected?

You will receive an email explaining the reason.

Can I return part of my order?

Yes, individual items can be returned.